مطلوب Trucks Service Adviser

Summary of Job Functions, Responsibilities & Authorities.

• Ensuring of the smooth running of Reception area.
• Constantly liaising with Foreman / Time Keeper.
• Checking and liaising with Customer on a day to day basis.
• Maintaining of good Customer relations and Cooperation with other sections.

II. Communications.
Reporting directly to workshop manager, Head of Reception, Warranty Department, Parts Department and Control Tower.
III. Task/s

• Supervision, supporting and training of reception staff.
• Monitoring and controlling of all organizational matters in the reception: Customer and Vehicle files, appointment system, Regular Service Follow up file and Vehicle through-put list.
• Ensuring thoroughly checking of all cars upon reception and correct conversion of customer complaints into workshop orders.
• Handling and diagnose of difficult customer complaints.
• Arranges sequence of service according to arrival of customers.
• Handling of service campaigns as directed by his superior.
• Supervision of final control.
• Cooperation with other sections of the workshop.
• Studying of service literature.
• Keeping literature files up to date.
• Parking of customer vehicles according to the allocated parking bays.
• Follow up on warranty matters.
• Ensuring correct handing over of customer vehicles after repair.