New Vehicle Sales -Mercedes Benz

Summary of Job Functions, Responsibilities & Authorities:

• Enhancing company reputation through good conduct and collaboration.
• Maintain close relations with fleet owners/ Customers.
• Understanding the characteristics, capabilities, and features of Trucks.
• Providing the potential customer with detailed information, including comparing different competitive models
• Assisting customers with completing relevant documents for executing a sale opportunity or solving a complaint.
• Collaborating with team members to achieve targets.
• Explains fully product performance, application, and benefits to customers.
• Describes all optional equipment available for customer purchase.
• Offers test drives in line with Reg Sales Manager.
• Understanding customer’s requirements and interests; matching requirements and interests to various models.
• Explaining warranties and services.
• Be ready for trainings and developments courses & programs (domestic and outside KSA)
• Flowing the process of sales from leads stage, convert to opportunity, commercial offer until reaching coordinating team and subsequent confirmation for the customer.

Task/s:

• Daily visits and follow – up with Customers.
• Maintaining Forecast Plans in Regular Basis with the line manager
• Find new potentials/ Customers.
• Prepare offers.
• Reporting Sales activities and Market situation to the Regional Sales Manager
• Building a rapport with potential customers to improve the possibility of a sale in the future.
• Maintaining customers database.
• In line with Reg Sales Manager, close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing.
• Collecting information on competitor’s activities and market prices.
• Check & recommend realistic market acceptable price levels to meet competition.
• Maintain C4C Activities (Filling Accurate information related to customers Calls, and visits)
• Feeding C4C with Accurate Information.

Communications:

• Report to the Reg Sales Manager.
• In line with Reg Sales Manager, communicate with Marketing and Sales Directors.
• In line with Reg Sales Manager, communicate with C4C Supervisor.
• In line with Reg Sales Manager, Communicating with Sales coordinating Department.

Competencies:

• Good conduct and attitude
• Good command in Excel, PowerPoint and other MO apps
• Good command in writing and verbal communication skills
• SAP knowledge is a plus point
• Good interpersonal skills
• Strong customer service and negotiation skills
• A passion for sales and customer satisfaction

KPIs:

• Meeting given dead and timelines
• A professional appearance, friendly manner, and positive attitude
• The ability to be competitive while maintaining the client’s best interests
• Ensure satisfaction of Customers
• Punctuality (meetings, business visits, office timings).
• Sales target achievements.
• Be Ready for any Change in the Forecast plans/Target.
• Any other KPIs that could form a part of responsibilities.